Website: AUIPTV4K
Website URL: https://auiptv4k.com/
Effective Date: 23 October 2026
Last Updated: 23 October 2026

1. Introduction

At AUIPTV4K, we aim to provide clear subscription information, transparent billing, and responsive customer support.

This Refund Policy explains the circumstances in which customers may request a refund for eligible purchases made through our website.

By purchasing a subscription or service from AUIPTV4K, you acknowledge that you have had an opportunity to review this policy, together with our Terms and Conditions and any specific terms displayed during checkout.

This policy applies to purchases made directly through AUIPTV4K. If a purchase was made through a third-party provider, the relevant provider’s refund procedures may also apply.

Important: Nothing in this policy excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded under applicable law, including the Australian Consumer Law where it applies.

2. Eligibility for Refunds

Refund requests are assessed individually, taking into account the service purchased, the circumstances of the request, the applicable subscription terms, and any legal rights available to the customer.

Depending on the circumstances, a refund may be available for:

• A duplicate payment for the same order or subscription.
• An incorrect charge that cannot otherwise be appropriately corrected.
• A subscription that was paid for but was not activated or supplied as agreed.
• A material technical failure that prevents the purchased service from being provided as agreed and cannot be appropriately resolved.
• A subscription that was cancelled by AUIPTV4K before the agreed service could be supplied.
• Other circumstances in which a refund is required by law or expressly permitted under the applicable purchase terms.

Where a refund is approved, the amount and method of reimbursement will depend on the circumstances and any applicable legal requirements.

3. Non-Refundable Circumstances

Subject to applicable law and any rights expressly provided by our purchase terms, a refund may not be available in circumstances such as:

• A change of mind after a service has been supplied as agreed.
• Failure to check the subscription details, compatibility information, or requirements before purchasing.
• Issues caused by an unsupported device, incompatible application, or customer-controlled configuration.
• Poor performance resulting from the customer’s internet connection, local network, or device limitations.
• A request made because a customer no longer wishes to use the service, where no applicable refund right exists.
• A failure to cancel an automatically renewing subscription before the disclosed renewal date, where the renewal and cancellation arrangements were properly disclosed and the charge was lawful.

These examples are not absolute exclusions. If the service fails to meet an applicable consumer guarantee or another legal obligation, the customer may still be entitled to a refund or another remedy.

4. Technical Issues and Troubleshooting

We understand that technical problems can affect a customer’s experience. Before assessing a refund request related to a technical issue, we may ask the customer to work with our support team to identify the cause and determine whether the problem can reasonably be resolved.

Troubleshooting may include:

• Confirming that the subscription has been activated correctly.
• Checking the supported device and application requirements.
• Verifying the account or subscription details.
• Testing the customer’s internet connection and local network.
• Checking whether a reported interruption affects the service more broadly.
• Providing reasonable setup instructions or technical guidance.

If a problem is resolved and the service is supplied in accordance with the applicable agreement, a refund may not be available solely because the issue occurred temporarily.

If a material problem cannot be resolved, or the service otherwise fails to meet applicable contractual or statutory requirements, we will assess the customer’s entitlement to a refund or other remedy.

Customers are not required to undertake unreasonable troubleshooting or waive their legal rights as a condition of receiving a remedy required by law.

5. Subscription Activation

Subscription activation times and procedures should be described on the relevant product page or during checkout.

If a customer has paid for a subscription but has not received the service within the promised timeframe, the customer should contact our support team.

We will investigate the order and take reasonable steps to activate the subscription or resolve the issue.

If the service cannot be supplied as agreed, any cancellation, refund, or other remedy will be handled in accordance with the applicable purchase terms and consumer protection laws.

We will not require a customer to accept an unreasonable delay where applicable law provides a right to cancel or receive a refund.

6. Cancellation Policy

Customers may request cancellation using the method described on our website, through their account where available, or by contacting customer support.

The effect of cancellation depends on the subscription purchased:

6.1 One-Time Subscriptions

A subscription purchased for a fixed period without automatic renewal will generally expire at the end of that period.

Cancelling or choosing not to use the remaining subscription period does not automatically create a right to a refund, subject to applicable law and the terms agreed at purchase.

6.2 Automatically Renewing Subscriptions

Where automatic renewal is offered, the renewal terms, billing frequency, price, and cancellation method should be disclosed before the customer agrees to the recurring payment arrangement.

Customers may cancel future renewals using the stated cancellation method.

Where cancellation is completed before the next billing date in accordance with the disclosed terms, further renewal charges should not be made for that subscription.

If an additional charge is made after an effective cancellation, the customer should contact us so that we can investigate and correct any billing error.

6.3 Cancellation by AUIPTV4K

If AUIPTV4K cancels a paid service before supplying the service agreed upon, we will assess any refund or other remedy due under the purchase terms and applicable law.

7. Duplicate Payments and Billing Errors

If you believe you have been charged more than once for the same purchase, please contact us with the relevant order reference and payment details, excluding sensitive payment credentials.

We will review the transaction records and investigate the reported discrepancy.

If a duplicate charge or other billing error is confirmed, we will take appropriate steps to correct it, including issuing a refund where necessary.

We may request reasonable information to verify the transaction and prevent unauthorized refund requests.

8. Refunds for Automatically Renewed Subscriptions

If a subscription renews automatically, the renewal terms should be clearly disclosed before purchase.

A refund for a renewal payment will be considered in accordance with the disclosed subscription terms and applicable law.

Relevant circumstances may include:

• The renewal was processed despite an effective cancellation.
• The payment was unauthorized.
• The charge was duplicated.
• The renewal terms were not properly disclosed where disclosure was legally required.
• The renewed service was not supplied as agreed.
• Other circumstances in which a refund or other remedy is legally required.

Where the renewal was properly authorized, correctly charged, and supplied as agreed, a refund may not be available merely because the customer did not intend to continue using the service.

This section does not override any applicable cooling-off right, consumer guarantee, or other statutory entitlement.

9. How to Request a Refund

To request a refund, contact AUIPTV4K through the official support contact details published on our website.

Please include the following information where available:

• Your name or the name associated with the order.
• The email address used for the purchase.
• Your order number or transaction reference.
• The date of purchase or renewal.
• The subscription or service purchased.
• A clear explanation of the reason for your request.
• Relevant supporting information, such as an error message or evidence of a duplicate charge.

Please do not email passwords, full card numbers, security codes, or other unnecessary sensitive information.

Providing accurate information helps us investigate the request efficiently. We may request additional reasonable information when necessary to verify a purchase.

10. Refund Review and Response Times

We aim to acknowledge refund requests and review them within a reasonable period.

The time required to assess a request may depend on the complexity of the issue, the availability of transaction records, and whether information from a payment processor or service provider is needed.

We will communicate the outcome and, where appropriate, explain any additional steps required.

Any timeframe stated by our support team is an estimate unless expressly confirmed as a binding commitment. It does not reduce any deadline or right imposed by applicable law.

11. Refund Processing Times

Once a refund has been approved, we will generally seek to return the funds using the original payment method where reasonably possible and legally appropriate.

The time it takes for the refund to appear in your account may depend on your payment provider, card issuer, bank, or other financial institution.

If the original payment method is no longer available, we may contact you to discuss a suitable alternative method, subject to identity verification, payment-provider requirements, and applicable law.

We will not ask you to disclose your full payment card details or account passwords by email to process a refund.

12. Australian Consumer Law

Where the Australian Consumer Law applies, customers may have rights and remedies if a service fails to meet applicable consumer guarantees.

Depending on the circumstances, these remedies may include a refund, cancellation, resupply, or compensation for certain reasonably foreseeable losses.

The appropriate remedy depends on the nature and seriousness of the failure and the requirements of applicable law.

AUIPTV4K does not exclude or limit consumer guarantees or remedies that cannot lawfully be excluded, restricted, or modified.

A customer may have rights under Australian law even if a particular circumstance is not expressly listed in this Refund Policy.

For general information about consumer rights in Australia, you can visit the Australian Competition and Consumer Commission (ACCC):

https://www.accc.gov.au/consumers

13. Chargebacks and Payment Disputes

If you notice an unfamiliar, unauthorized, or incorrect transaction, please contact us and your payment provider as appropriate.

We encourage customers to raise billing issues promptly so that they can be investigated.

Customers retain any rights they have to dispute a transaction through their bank, card issuer, or payment provider.

Nothing in this policy prevents a customer from exercising a lawful chargeback right or making a complaint to an appropriate authority.

We may provide relevant transaction records to a payment processor or financial institution when reasonably necessary to investigate a disputed payment, subject to applicable privacy and legal requirements.

14. Fraudulent or Abusive Refund Requests

We may investigate refund requests that contain materially false information or evidence of payment fraud, account misuse, or repeated attempts to obtain refunds through deception.

Where legally permitted, we may take proportionate measures to protect our business and customers, including requesting verification or restricting access in cases of substantiated abuse.

We will assess each request fairly and will not reject a valid refund claim merely because a customer has previously requested a refund.

Nothing in this section limits a customer’s mandatory legal rights.

15. Changes to This Refund Policy

We may update this Refund Policy to reflect changes to our services, subscription arrangements, payment processes, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Where a change affects existing customers or ongoing subscriptions, we will provide notice or obtain consent where required by law or contract.

A policy update will not retrospectively remove rights that have already accrued or override mandatory consumer protections.

We encourage customers to review this page before making a purchase.

16. Contact Information

If you have questions about this Refund Policy or wish to submit a refund request, please contact AUIPTV4K using the official contact details below.

Website: https://auiptv4k.com/
Business Name: AUIPTV4K
Support Email: [hlotfi330@gmail.com]

Please include “Refund Request” in your email subject line and provide your order reference where available.

We aim to handle refund requests professionally, transparently, and in accordance with applicable law.

17. Final Statement

This Refund Policy is intended to explain our general refund procedures and should be read alongside our Terms and Conditions and any subscription-specific terms disclosed at purchase.

Where this policy conflicts with a mandatory legal requirement, the legal requirement will prevail to the extent of the conflict.

By purchasing or using a service from AUIPTV4K, you acknowledge that you have had an opportunity to review this policy, subject always to your rights under applicable law.

AUIPTV4K — Refund Policy